Refund & Return Policy

At Wiki Special, we are committed to ensuring that our customers are fully satisfied with their purchases. If, for any reason, you are not completely happy with your order, we provide a straightforward refund and return process to make it easy for you to resolve any issues. Our goal is to provide a safe and reliable shopping experience for all our customers.

Returns

You may request a return for your order within 7 days of receiving your product. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Products that are damaged due to misuse, tampering, or negligence will not be eligible for a return. To initiate a return, please contact us at wikispeciald@gmail.com with your order details, including your order number and the reason for the return. Our team will guide you through the return process and provide instructions for sending the product back to us.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 5–7 business days. Please note that shipping charges, if any, are non-refundable, and the refund amount will reflect the product price only. We aim to make the refund process as quick and smooth as possible to ensure customer satisfaction.

Damaged or Defective Items

If you receive a product that is damaged, defective, or not as described, please contact us immediately at wikispeciald@gmail.com. Provide clear photos of the item and describe the issue in detail. Once we verify the problem, we will offer you a replacement, exchange, or full refund depending on your preference. We take these issues seriously and strive to resolve them promptly, ensuring that you receive the quality you expect from Wiki Special.

Exchanges

Exchanges are possible for products that are in stock and meet our return conditions. If you wish to exchange an item, please reach out to us at wikispeciald@gmail.com with your request. Our team will assist you in arranging the exchange and ensure that the new product is delivered to you quickly. Please note that any price difference between products will be applied during the exchange process.

Non-Returnable Items

Certain items are non-returnable due to hygiene, safety, or other reasons. This may include personal care products, opened skincare or cosmetic items, and clearance items. All non-returnable items will be clearly mentioned on the product page at the time of purchase. We encourage customers to carefully review the product details before placing an order to avoid any inconvenience.

Contact Us

If you have any questions regarding our Refund & Return Policy or need assistance with your order, please do not hesitate to contact us at wikispeciald@gmail.com. Our team is dedicated to providing timely support and resolving any concerns you may have, ensuring a smooth shopping experience for every customer.